TY  - BOOK
AU  - MASTERS, Marick F.
AU  - ALBRIGHT, Robert R.
TI  - The complete guide to conflict resolution in the workplace
SN  - 9780814417188 (PB)
PY  - 2002///
CY  - New York
PB  - AMACOM
KW  - Conflict management
N1  - Includes bibliographical references and index
ER  -