TY  - BOOK
AU  - CLOKE, Kenneth 
AU  - GOLDSMITH, Joan
TI  - Resolving conflicts at work: Ten strategies for everyone on the job
SN  - 9780470922248 (pbk)
PY  - 2011///
CY  - San Francisco
PB  - Jossey-Bass
KW  - Conflict management
KW  - Interpersonal relations
KW  - Personal management-Psychological aspects
KW  - Psychology, industry
N1  - Includes index
ER  -