TY - BOOK AU - CLOKE, Kenneth AU - GOLDSMITH, Joan TI - Resolving conflicts at work: Ten strategies for everyone on the job SN - 9780470922248 (pbk) PY - 2011/// CY - San Francisco PB - Jossey-Bass KW - Conflict management KW - Interpersonal relations KW - Personal management-Psychological aspects KW - Psychology, industry N1 - Includes index ER -