TY  - BOOK
AU  - DOHERTY,Nora
AU  - GUYLER,Marcelas
TI  - The essential guide to workplace mediation & conflict resolution: rebuilding working relationships 
PY  - 2008///
CY  - Philadelphia 
PB  - Kogan Page
KW  - Mediation and conciliation, Industrial
KW  - Conflict management
N1  - Includes bibliographical references and index
ER  -