Midlands State University Library
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Human resource management for the hospitality and tourism industries Dennis Nickson

By: Material type: TextTextLanguage: English Publication details: Amsterdam Butterworth-Heinemann 2007Description: 305 pagesContent type:
  • text
Media type:
  • unmediated
Carrier type:
  • volume
ISBN:
  • 9781111350215
  • 9780750665728
Subject(s): LOC classification:
  • TX911.3.P4 NIC
Contents:
1. The Nature of HRM in Hospitality and Tourism 2. Organisational Culture and the Search for Service Quality 3. Labour Markets 4. Recruitment and Selection 5. Equal Opportunities 6. Training and Development 7. Staff Health and Welfare 8. Employee Relations, Involvement and Participation 9. Performance Management 10. Remuneration Strategies in Hospitality and Tourism 11. Disciplinary and Grievance Procedures 12. Review of HRM in Tourism and Hospitality and Areas for Future Research
Summary: Utilising Human Resource Management (HRM) theory and practice, this work contextualises it to the tourism and hospitality industries by looking at the specific employment practices of these industries, such as how to manage tour reps or working in the airline industry. It is illustrated with examples of best practice and case studies.
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Holdings
Item type Current library Call number Copy number Status Date due Barcode
Reserve Reserve Batanai Library Core Collection TX911.3.P4 NIC (Browse shelf(Opens below)) 82971 Available BK48634
Book Book Batanai Library Open Shelf TX911.3.P4 NIC (Browse shelf(Opens below)) 80370 Available BK44519
Book Book Batanai Library Open Shelf TX911.3.P4 NIC (Browse shelf(Opens below)) 73360 Available BK26044
Book Book Harare Campus Library Open Shelf TX911.3.P4 NIC (Browse shelf(Opens below)) 115769 Available BK90191
Book Book Main Library Open Shelf TX911.3.P4 NIC (Browse shelf(Opens below)) 146677 Available BK125068

Includes bibliographical references and index.

1. The Nature of HRM in Hospitality and Tourism 2. Organisational Culture and the Search for Service Quality 3. Labour Markets 4. Recruitment and Selection 5. Equal Opportunities 6. Training and Development 7. Staff Health and Welfare 8. Employee Relations, Involvement and Participation 9. Performance Management 10. Remuneration Strategies in Hospitality and Tourism 11. Disciplinary and Grievance Procedures 12. Review of HRM in Tourism and Hospitality and Areas for Future Research

Utilising Human Resource Management (HRM) theory and practice, this work contextualises it to the tourism and hospitality industries by looking at the specific employment practices of these industries, such as how to manage tour reps or working in the airline industry. It is illustrated with examples of best practice and case studies.

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