The customer delight principle exceeding customers' expectations for bottom-line success Timothy Keiningham and Terry Vavra

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Material type: Text

TextPublication details: New York McGraw-Hill 2001Description: 192 pISBN:

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Holdings
Item type	Current library	Call number	Copy number	Status	Date due	Barcode
Book	Main Library Open Shelf	HF5415.335 KEI (Browse shelf(Opens below))	133191	Available		BK111515

Includes bibliographical references and index.

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