Building great customer experiences by Colin Shaw
Material type:
TextPublication details: Hampshire Palgrave Macmillan 2005Edition: Revised editionDescription: 218 pISBN: - 9781403939494 (pbk)
- 1403939497 (pbk)
- 9780333990131 (hbk)
- 0333990137 (hbk)
Reviews from LibraryThing.com:
| Item type | Current library | Call number | Copy number | Status | Date due | Barcode | |
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Book
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Main Library Open Shelf | HF5415.5 SHA (Browse shelf(Opens below)) | Available | BK100499 | |||
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Book
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Main Library Open Shelf | HF5415.5 SHA (Browse shelf(Opens below)) | 124572 | Available | BK100555 |
Browsing Main Library shelves, Shelving location: Open Shelf Close shelf browser (Hides shelf browser)
| HF5415.5 NKO New generation customer service / | HF5415.5 REI The loyalty effect: | HF5415.5 SCH Winning the service game | HF5415.5 SHA Building great customer experiences | HF5415.5 SHA Building great customer experiences | HF5415.5 VAN Customer capitalism : | HF5415.5 VAN The eleventh commandment: |
Includes bibliographical references and index
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