Service management and marketing a customer relationship Christian Gronroos
Material type:
TextPublication details: Chichester : John Wiley, 2004.Edition: 2ndDescription: 394 pISBN: - 0471720348
Reviews from LibraryThing.com:
| Item type | Current library | Call number | Copy number | Status | Date due | Barcode | |
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Book
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Main Library Open Shelf | HD9981.5 GRO (Browse shelf(Opens below)) | 62901 | Available | BK36914 | ||
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Book
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Main Library Open Shelf | HD9981.5 GRO (Browse shelf(Opens below)) | 62899 | Available | BK10951 |
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| HD9980.5 ZEI Services marketing : | HD9980.5 ZEI Services marketing : | HD9981.5 GRO Service management and marketing | HD9981.5 GRO Service management and marketing | HD9999.B443 KAL Industrial biotechnology / | HD9999.C9472 GIB Chokepoint capitalism: how big tech and big content captured creative labour markets, and how we'll win them back / | HD9999.L852 GLO Global luxury trends : |
Includes index
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