Total quality management / created by Dale H. Besterfield, Carol Besterfield-Michna, Glen H. Besterfield, and Mary Besterfield-Sacre,

By:

Besterfield, Dale H [author]

Contributor(s):

Material type: Text

TextPublisher: Pearson India Education Services, 2019Edition: Fifth editionDescription: 622 pages : illustrations ; 25 cmContent type:

text

Media type:

unmediated

Carrier type:

volume

ISBN:

9789353066314

Subject(s):

Quality management

LOC classification:

HD62.15 TOT

Summary: Over the years, total quality management has become very important for improving a firm's processing capabilities to sustain competitive advantages. And in the last few years, the world has gone through many major changes in terms of information technology, quality system standards, customer satisfaction levels, economic changes, approaches of the government and political alignments on the national and international level. Keeping these developments in mind, Total Quality Management, 5e has been revised to focus on encouraging a continuous flow of incremental improvements from the bottom of the organization's hierarchy

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Holdings
Item type	Current library	Call number	Copy number	Status	Date due	Barcode
Book	Harare Campus Library Open Shelf	HD62.15 TOT (Browse shelf(Opens below))	163312	Available		BK151241

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Includes bibliographical references and index

Over the years, total quality management has become very important for improving a firm's processing capabilities to sustain competitive advantages. And in the last few years, the world has gone through many major changes in terms of information technology, quality system standards, customer satisfaction levels, economic changes, approaches of the government and political alignments on the national and international level. Keeping these developments in mind, Total Quality Management, 5e has been revised to focus on encouraging a continuous flow of incremental improvements from the bottom of the organization's hierarchy

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