Expectations-to-value : connecting customers with business offerings/ created by John R. Hamilton and Singwhat Tee

By:

Hamilton, John R [author]

Contributor(s):

Tee, Singwhat [co author]

Material type: Text

TextSeries: International journal of internet marketing and advertising ; Volume 9, number 2Geneva : Inderscience, 2015Content type:

text

Media type:

unmediated

Carrier type:

volume

ISSN:

14775212

Subject(s):

Prior expectations -- Expectations-to-value relationship -- Customer connection

LOC classification:

HF5415.1265 INT

Online resources:

Click here to access online

Abstract: The literature developed expectations-to-value relationship is tested across the national pharmacy industry. The resultant expectations-to-value model delineates significant network paths - that can then be considered for value deliverance optimisation. This structural equation modelling (SEM) study shows the customer's prior expectations (measured as intentions and extensions) drive a network of value deliverance networks that are developing conjointly as each customer is acquiring their performance-related, servicing-related and emotive satisfier related dimensions of value.

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Holdings
Item type	Current library	Call number	Vol info	Status	Notes	Date due	Barcode
Journal Article	Main Library - Special Collections	HF5415.1265 INT (Browse shelf(Opens below))	Vol. 9, no.2 (pages 121-140)	Not for loan	For in house use only

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The literature developed expectations-to-value relationship is tested across the national pharmacy industry. The resultant expectations-to-value model delineates significant network paths - that can then be considered for value deliverance optimisation. This structural equation modelling (SEM) study shows the customer's prior expectations (measured as intentions and extensions) drive a network of value deliverance networks that are developing conjointly as each customer is acquiring their performance-related, servicing-related and emotive satisfier related dimensions of value.

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