Tour operators and operations : development, management and responsibility / created by Jakki Holland and David Leslie.

By:

Holland, Jakki [author.]

Contributor(s):

Leslie, David, 1951- [author.]

Material type: Text

TextPublisher: CABI, 2017Description: 282 pages : illustrations ;24 cmContent type:

text

Media type:

unmediated

Carrier type:

volume

ISBN:

9781780648231 (pbk. : alk. paper)

Subject(s):

LOC classification:

G155.A1 HOL

Contents:

Introduction -- The package holiday and the rise of the tour operator -- The operating environment -- Product development -- Small and medium sized tour operators -- Customer service -- Financial planning : pricing the package -- Tour operators and key travel regulations (with David Grant) -- Distribution(place) -- Marketing -- Human resources and managing the workforce -- Crisis management -- A look ahead : challenges and issues.

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Holdings
Item type	Current library	Call number	Copy number	Status	Date due	Barcode
Book	Batanai Library Open Shelf	G155.A1 HOL (Browse shelf(Opens below))	163231	Available		BK151460
Book	Batanai Library Open Shelf	G155.A1 HOL (Browse shelf(Opens below))	163232	Available		BK151457

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Previous	G155.A1 HOL The business of tourism	G155.A1 HOL The business of tourism	G155.A1 HOL The business of tourism /	G155.A1 HOL Tour operators and operations : development, management and responsibility /	G155.A1 HOL Tour operators and operations : development, management and responsibility /	G 155.A1 HOR International cases in tourism management /	G155.A1 HOR Travel agency practice	Next

Includes bibliographical references and index.

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