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Resist, comply or workaround? An examination of different facets of user engagement with information systems created by Elaine H Ferneley and Polly Sobreperez

By: Contributor(s): Material type: TextTextSeries: European Journal of Information Systems ; Volume 15, number 4Hampshire: Palgrave, 2006Content type:
  • text
Media type:
  • unmediated
Carrier type:
  • volume
ISSN:
  • 0960085X
Subject(s): LOC classification:
  • T58.5 EUR
Online resources: Abstract: This paper provides a summary of studies of user resistance to information technology and identifies workaround activity as an understudied and distinct, but related, phenomenon. Previous categorisations of resistance have largely failed to address the relationships between the motivations for divergences from procedure and the associated workaround activity. This paper develops a composite model of resistance/workaround derived from two case study sites. We find four key antecedent conditions derived from both positive and negative resistance rationales and identify associations and links to various resultant workaround behaviours, providing supporting chains of evidence from the two case studies.
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Holdings: Journal Article

This paper provides a summary of studies of user resistance to information technology and identifies workaround activity as an understudied and distinct, but related, phenomenon. Previous categorisations of resistance have largely failed to address the relationships between the motivations for divergences from procedure and the associated workaround activity. This paper develops a composite model of resistance/workaround derived from two case study sites. We find four key antecedent conditions derived from both positive and negative resistance rationales and identify associations and links to various resultant workaround behaviours, providing supporting chains of evidence from the two case studies.

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