Resistant Groups in Enterprise System Implementations: A Q-Methodology Examination created by Tim Klaus, Stephen C Wingreen, and J Ellis Blanton

By:

Klaus, Tim [author]

Contributor(s):

Material type: Text

TextSeries: Journal of Information Technology ; Volume 25, number 1London: Palgrave, 2010Content type:

text

Media type:

unmediated

Carrier type:

volume

ISSN:

02683962

Subject(s):

Resistant groups -- Enterprise system implementations: -- Methodology examination

LOC classification:

T58.5 JOU

Online resources:

Click here to access online

Abstract: This paper is an initial investigation into types of user resistance and the management strategy expectations of users in a mandatory adoption setting. Despite its relationship to adoption, relatively little is known about user resistance. User resistance is investigated in the Enterprise System (ES) environment because the complexity and richness of ES leads users to manifest a large range of resistant behaviors and beliefs. Using Concourse Theory and Q-methodology, ES users are interviewed followed by the development of a Q-sort questionnaire, which was distributed to ES users. The results reveal eight user groups and address the management strategies preferred by each group. The results have implications for both research in the field of user resistance and adoption, and practitioners involved in system implementation.

Reviews from LibraryThing.com:

Tags from this library: No tags from this library for this title. Log in to add tags.

Average rating: 0.0 (0 votes)

Holdings
Item type	Current library	Call number	Vol info	Copy number	Status	Notes	Date due	Barcode
Journal Article	Main Library - Special Collections	T58.5 JOU (Browse shelf(Opens below))	Vol. 25, no. 1 (pages 91-106)	SP4287	Not for loan	For in house use

Browsing Main Library shelves, Shelving location: - Special Collections Close shelf browser (Hides shelf browser)

Previous	No cover image available	No cover image available	No cover image available	No cover image available	No cover image available	No cover image available	No cover image available	Next
Previous	T58.5 JOU Improvisation during process-technology adoption: a longitudinal study of a software firm	T58.5 JOU IS project alignment – a process perspective	T58.5 JOU Sponsorship and IT vendor management of projects	T58.5 JOU Resistant Groups in Enterprise System Implementations: A Q-Methodology Examination	T58.5 JOU Complexity and information systems: the emergent domain	T58.5 JOU Using complexity Science to effect a paradigm shift in information systems for the 21st century	T58.5 JOU Moving to the edge of chaos: Bureaucracy, IT and the challenge of complexity	Next

This paper is an initial investigation into types of user resistance and the management strategy expectations of users in a mandatory adoption setting. Despite its relationship to adoption, relatively little is known about user resistance. User resistance is investigated in the Enterprise System (ES) environment because the complexity and richness of ES leads users to manifest a large range of resistant behaviors and beliefs. Using Concourse Theory and Q-methodology, ES users are interviewed followed by the development of a Q-sort questionnaire, which was distributed to ES users. The results reveal eight user groups and address the management strategies preferred by each group. The results have implications for both research in the field of user resistance and adoption, and practitioners involved in system implementation.

There are no comments on this title.

to post a comment.

here