BTEC level 2 technical certificate, customer services operations : learner handbook / created by Jonathan Pryce, Elaine Jackson, Bethan Bithell and Kath Grenyer

By:

Pryce, Jonathan [author]

Contributor(s):

Material type: Text

TextPublisher: Pearson Education, 2017Description: ix, 167 pages : illustrations (coloured) ; 28 cmContent type:

text

Media type:

unmediated

Carrier type:

volume

ISBN:

9781292197401

Subject(s):

Customer service

LOC classification:

HF5415.5 CUS

Summary: This unit-by-unit course companion is packed with practical activities and planning support to help you deliver these exciting new qualifications. It helps prepare learners for specific job roles

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Holdings
Item type	Current library	Call number	Copy number	Status	Date due	Barcode
Book	Main Library Open Shelf	HF5415.5 CUS (Browse shelf(Opens below))	162578	Available		BK150678
Book	Main Library Open Shelf	HF5415.5 CUS (Browse shelf(Opens below))	162579	Available		BK150677

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Previous	HF5415.5.B55 PAT Service management principles and practices:	HF5415.5 CAN Keeping customers for life	HF5415.5 CUS BTEC level 2 technical certificate, customer services operations : learner handbook /	HF5415.5 CUS BTEC level 2 technical certificate, customer services operations : learner handbook /	HF5415.5 DEE Tough customers	HF5415.5 DOR Delivering the customer experience :	HF5415.5 DOR Delivering the customer experience :	Next

Includes index

This unit-by-unit course companion is packed with practical activities and planning support to help you deliver these exciting new qualifications. It helps prepare learners for specific job roles

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