Interpersonal relationships : professional communication skills for nurses / Kathleen Underman Boggs, PhD, FNP-CS, Family Nurse Practitioner, Associate Professor Emeritus College of Health and Human Services, University of North Carolina Charlotte, Charlotte, North Carolina.

Includes bibliographical references and index.

PART I Theoretical Foundations and Contemporary Dynamics in Patient-Centered Relationships and Communication1. Communication Theories and Nursing Concepts2. Clarity and Safety in Communication3. Professional Guides for Nursing Communication4. Clinical Judgment: Critical Thinking and Ethical Decision-MakingPART II Essential Communication Competencies5. Developing Patient-Centered Communication Skills6. Variation in Communication Styles7. Intercultural Communication and Patient Diversity8. Communicating in GroupsPART III Relationship Skills in Health Communication9. Self-Concept in Professional Interpersonal Relationships10. Developing Patient-Centered Therapeutic Relationships11. Bridges and Barriers in Therapeutic Relationships12. Communicating With Families13. Resolving Conflicts Between Nurse and PatientPART IV Communication for Health Promotion and Disease Prevention14. Communication Strategies for Health Promotion and Disease Prevention15. Communication in Health Teaching and Coaching16. Communication With Patients Who Are in Stressful SituationsPART V Accommodating Patients With Special Communication Needs17. Communicating With Patients Experiencing Communication Deficits18. Communicating With Children19. Communicating With Older Adults20. Communicating With Patients in Crisis21. Communication Approaches in Palliative CarePART VI Collaborative Professional Communication22. Role Relationship Communication Within Nursing23. Interprofessional Communication24. Communicating for Continuity of Care25. e-Documentation in Health Information Technology Systems26. Mobile-Health and Communication Technology27. Intrapersonal Communication to Self-Manage Stress and Promote Nurse WellnessAppendix I: Next-Generation NCLEX® Examination-StyleCase Study AnswersGlossaryIndex

"Master the skills you need to communicate effectively in the healthcare setting! With this text, you will learn how to interact with patients, families, and the healthcare team in ways that are professional, honest, empathetic, and knowledgeable. It provides a clear guide to essential concepts and competencies, covering relationship skills, health promotion, patients with special communication needs, and interprofessional communication. Connecting concepts to current issues and best prctices, this text is a two-time winner of the American Journal of Nursing Book of the Year award"--