Talk, work and institutional order : discourse in medical, mediation, and management settings / edited by Srikant Sarangi and Celia Roberts.

Includes bibliographical references and index.

Frontmatter --Contents --Introduction --The dynamics of interactional and institutional orders in work-related settings --
Section 1: Medical practices and health care delivery --Introduction: Discursive hybridity in medical work --Medical discourse evidentiality and the construction of professional responsibility --Appropriation of voice and presentation of self as a fellow physician: Aspects of a discourse of apprenticeship in medicine --Local identities and institutional practices: Constructing the record of professional collaboration --The interaction of cognitive and cultural models in health care delivery-Section2:Mediation, management and social care --Introduction: Negotiating and legitimating roles and identities -Reconfirming normality: The constitution of reassurance in talks between midwives and expectant mothers --Professional neutralism in family mediation --The legitimation of the client and the profession: Identities and roles in social work discourse --Industrial instability and the discourse of enterprise bargaining --Constructing professional identity: "Doing power" in policy units --Section 3:Methodological debates --Introduction: Revisiting different analytic frameworks --Warriors or collaborators: Reworking methodological controversies in the study of institutional interaction --"Text" and "con-text": Talk bias in studies of health care work --On interactional sociolinguistic method --Hybridity in gatekeeping discourse: Issues of practical relevance for the researcher --Backmatter.

This book takes an interdisciplinary approach to talk and its role in creating workplace practice and relationships. Analytic tools drawn from ethnography, conversation analysis, interactional sociolinguistics and discourse analysis illuminate a range of workplace discourses. The book is a key text for graduate students as well as for lecturers and and researchers across a range of disciplines: sociolinguistics, sociology, culture and communication studies, applied linguistics.