Communication skills in health and social care. created by Bernard Moss.

Includes an index.

Introduction Acceptance Active Listening Advising Advocacy Anti-discriminatory Practice Assertiveness Assessment Barriers to Good Communication Breaking Bad News Chairing Meetings Challenging Communication and Social Media Complaints Confidentiality Conflict Management Counselling Court Room Skills Ecomaps Emotional Intelligence (EI)Empathy Empowerment, Resilience and a Strengths Perspective Endings Establishing a Professional Relationship Feedback - Giving and Receiving Genograms Getting Unstuck Group Work Information & Communication Technology (ICT) and Health Informatics Interpreters Interprofessional Collaboration Interviewing Children Labyrinths Learning Difficulties Loss Mediation Skills Mindfulness Motivational Interviewing Non-verbal Communication Overcoming Fears and Anxieties Professional Capabilities Framework (PCF)Reflective Practice Religion Spirituality Suicide Supervision Talks and Presentations Telephone Skills Time Management Tricky Topics: Sexuality and Death Whistle Blowing Wrong Messages

Now in its third edition, Bernard Moss's book is an ideal quick reference point on the core subject of communication skills for busy students and practitioners across the helping professions.