Measuring organizational learning from errors : development and validation of an integrated model questionnaire Daniel Putz, Jan Schilling, Annette Kluge and Constanze Stangenberg
Material type: TextSeries: Management Learning ; Volume 44, number 5,Los Angeles: Sage Publications; 2013Content type:- text
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Journal Article | Main Library - Special Collections | HD20.15 MAN (Browse shelf(Opens below)) | Vol.12, No.3 page 511 - 536 | Not for loan |
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Errors are an inevitable by-product of human labour. Therefore, organizational learning from errors should be regarded as a strategic goal of HR development. Despite a large number of studies on organizational learning from errors, a thorough understanding of error-related learning processes at work is still missing. In the present article, we present the results of a literature review that was used to derive an integrated model of organizational learning processes in the consequence of errors and to develop the questionnaire to assess the error-related learning climate in organizations. The questionnaire was evaluated on a sample of 383 employees of two companies. Confirmatory factor analyses support the suggested structure of error-related learning climate. Further analyses stress the relevance of constructive error handling in organizations by revealing substantial links between error-related learning climate and the effectiveness of error learning, self-perceptions and error-related behaviours of team members, as well as group cohesion and certain aspects of team performance.
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