Diagnostic expertise in organizational environments / edited by Mark W. Wiggins and Thomas Loveday.

Includes bibliographical references (pages 149-185) and index.

Preface; Cues in diagnostic reasoning, Mark W. Wiggins; Situational awareness and diagnosis, David O'Hare; Communication and diagnostic cues, Lidija Krebs-Lazendic, Nan Xu Rattanasone, and Jaime Auton; Vigilance, diagnosis, and its impact on operator performance, William S. Helton; Designing for diagnostic cues, Thomas Loveday; The social context of diagnosis, Tamera Schneider and Joseph Forgas; Diagnosis and instructional systems design, Mark W. Wiggins; Diagnostic cues in medicine, David Schell and Marino Festa; Diagnostic cues in major crime investigation, Ben Morrison and Natalie Morrison; Diagnostic cues in finance, Ben Searle and Jim Rooney; Diagnostic support systems, Nathan Perry; Diagnosis and culture in safety critical environments, Christine Owen; Diagnosis in operations control, Peter Bruce; References; Index.