Customer-centric project management created by Elizabeth Harrin and Phil Peplow

By:

Harrin, Elizabeth [Author]

Contributor(s):

Peplow, Phil [Author]

Material type: Text

TextLanguage: English Series: Advances in project managementPublication details: Farnham Gower 2012Description: 115 pages illustrations 24 cmISBN:

9781409443124 (pbk.)

Subject(s):

LOC classification:

HD69.P75 HAR

Contents:

Introducing a customer-centric process -- Why customers count -- Why collaborative project management is not enough -- Measuring project performance -- Customer centricity in practice: a case study -- Customer centricity in a project environment -- Refining your customer-centric approach -- Implementing exceed -- Moving forward with customer-centric project management.

Summary: There has been a sea-change in the focus of organizations - whether private or public - away from a traditional product- or service-centricity towards customer-centricity and projects are just as much a part of that change. Projects must deliver value; projects must involve stakeholders, and Elizabeth Harrin and Phil Peplow demonstrate convincingly that stakeholders are the ones who get to decide what 'value' actually means. Customer-Centric Project Management is a short guide explaining what customer-centricity means in terms of how you work and its importance for project performance

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Holdings
Item type	Current library	Call number	Copy number	Status	Barcode
Book	Harare Campus Library Open Shelf	HD69.P75 HAR (Browse shelf(Opens below))	149623	Available	BK135591
Book	Main Library Core Collection	HD69.P75 HAR (Browse shelf(Opens below))	149621	Available	BK136554
Book	PostGraduate Studies Library Open Shelf	HD69.P75 HAR (Browse shelf(Opens below))	149622	Available	BK136551

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Previous	HD 69.P75 GRA Project management :	HD69.P75 GUI A guide to the project management body of knowledge (PMBOK guide)	HD69.P75 GUI A guide to the project management body of knowledge (PMBOK guide)	HD69.P75 HAR Customer-centric project management	HD69.P75 HAY Project management :	HD 69.P75 IMP The implementation of project management: the professional's handbook.	HD69.P75 KLO Project management:	Next

Includes bibliographical references and index.

There has been a sea-change in the focus of organizations - whether private or public - away from a traditional product- or service-centricity towards customer-centricity and projects are just as much a part of that change. Projects must deliver value; projects must involve stakeholders, and Elizabeth Harrin and Phil Peplow demonstrate convincingly that stakeholders are the ones who get to decide what 'value' actually means. Customer-Centric Project Management is a short guide explaining what customer-centricity means in terms of how you work and its importance for project performance

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