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Customer-centric project management created by Elizabeth Harrin and Phil Peplow

By: Contributor(s): Material type: TextTextLanguage: English Series: Advances in project managementPublication details: Farnham Gower 2012Description: 115 pages illustrations 24 cmISBN:
  • 9781409443124 (pbk.)
Subject(s): LOC classification:
  • HD69.P75 HAR
Contents:
Introducing a customer-centric process -- Why customers count -- Why collaborative project management is not enough -- Measuring project performance -- Customer centricity in practice: a case study -- Customer centricity in a project environment -- Refining your customer-centric approach -- Implementing exceed -- Moving forward with customer-centric project management.
Summary: There has been a sea-change in the focus of organizations - whether private or public - away from a traditional product- or service-centricity towards customer-centricity and projects are just as much a part of that change. Projects must deliver value; projects must involve stakeholders, and Elizabeth Harrin and Phil Peplow demonstrate convincingly that stakeholders are the ones who get to decide what 'value' actually means. Customer-Centric Project Management is a short guide explaining what customer-centricity means in terms of how you work and its importance for project performance
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Holdings
Item type Current library Call number Copy number Status Date due Barcode
Book Book Harare Campus Library Open Shelf HD69.P75 HAR (Browse shelf(Opens below)) 149623 Available BK135591
Book Book Main Library Core Collection HD69.P75 HAR (Browse shelf(Opens below)) 149621 Available BK136554
Book Book PostGraduate Studies Library Open Shelf HD69.P75 HAR (Browse shelf(Opens below)) 149622 Available BK136551

Includes bibliographical references and index.

Introducing a customer-centric process -- Why customers count -- Why collaborative project management is not enough -- Measuring project performance -- Customer centricity in practice: a case study -- Customer centricity in a project environment -- Refining your customer-centric approach -- Implementing exceed -- Moving forward with customer-centric project management.

There has been a sea-change in the focus of organizations - whether private or public - away from a traditional product- or service-centricity towards customer-centricity and projects are just as much a part of that change. Projects must deliver value; projects must involve stakeholders, and Elizabeth Harrin and Phil Peplow demonstrate convincingly that stakeholders are the ones who get to decide what 'value' actually means. Customer-Centric Project Management is a short guide explaining what customer-centricity means in terms of how you work and its importance for project performance

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