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Customer experiences, services and [perceptions as service recovery strategies in the airlines industry and the impact on switching behaviours Tatenda Mutonga

By: Contributor(s): Material type: TextTextPublication details: Gweru: Midlands State University, 2019Description: 134 leaves IllustrationsContent type:
  • text
Media type:
  • unmediated
Carrier type:
  • volume
Subject(s):
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Holdings
Item type Current library Call number Copy number Status Date due Barcode
Dissertation Dissertation Harare Campus Library - Special Collections HF5415.5 MUT (Browse shelf(Opens below)) D001794 Available D001794

Master of Commerce in Strategic Management and Corporate Governance

Includes bibliography

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