Communication skills training created by Maureen Orey

Includes bibliographical references

Introduction: How to use this book -- Section I: The workshops. Two-day communication skills workshop -- One-day communication skills workshop -- Half-day communication skills workshop -- Customizing the communication skills workshop -- Section II: Essentials of effective communication skills training. Identifying needs for communication skills training -- Understanding the foundations of training design -- Leveraging technology to maximize and support design and delivery -- Delivering your communication skills workshop: be a great facilitator -- Evaluating workshop results -- Section III: Post-workshop learning. The follow-up coach -- Section IV: Workshop supporting documents and online support. Learning activities -- Assessments -- Handouts -- Online tools and downloads.

"Communication Skills Training offers all the resources and tools needed to design engaging and highly effective training to help people develop the communication skills that drive performance. The innovative half-day, full-day, and two-day workshop programs can be tailored to your organization's business needs. Developed by seasoned practitioner of communication training Maureen Orey, this complete workshop guide delivers basic design, facilitation, and evaluation advice with a focus on quick, easy-to-use programs"--Back cover.