MARC details
| 000 -LEADER |
|---|
| fixed length control field |
02412nam a22002417a 4500 |
| 003 - CONTROL NUMBER IDENTIFIER |
|---|
| control field |
ZW-GwMSU |
| 005 - DATE AND TIME OF LATEST TRANSACTION |
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| control field |
20240830095612.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
|---|
| fixed length control field |
240830b |||||||| |||| 00| 0 eng d |
| 022 ## - INTERNATIONAL STANDARD SERIAL NUMBER |
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| International Standard Serial Number |
02683962 |
| 040 ## - CATALOGING SOURCE |
|---|
| Original cataloging agency |
MSU |
| Language of cataloging |
English |
| Transcribing agency |
MSU |
| Description conventions |
rda |
| 050 00 - LIBRARY OF CONGRESS CALL NUMBER |
|---|
| Classification number |
T58.5 JOU |
| 100 1# - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
Smith, Matthew L |
| Relator term |
author |
| 245 10 - TITLE STATEMENT |
|---|
| Title |
Limitations to building institutional trustworthiness through e-government: |
| Remainder of title |
a comparative study of two e-services in Chile |
| Statement of responsibility, etc. |
created by Matthew L Smith |
| 264 1# - PRODUCTION, PUBLICATION, DISTRIBUTION, MANUFACTURE, AND COPYRIGHT NOTICE |
|---|
| Place of production, publication, distribution, manufacture |
London: |
| Name of producer, publisher, distributor, manufacturer |
Palgrave, |
| Date of production, publication, distribution, manufacture, or copyright notice |
2011 |
| 336 ## - CONTENT TYPE |
|---|
| Source |
rdacontent |
| Content type term |
text |
| Content type code |
txt |
| 337 ## - MEDIA TYPE |
|---|
| Source |
rdamedia |
| Media type term |
unmediated |
| Media type code |
n |
| 338 ## - CARRIER TYPE |
|---|
| Source |
rdacarrier |
| Carrier type term |
volume |
| Carrier type code |
nc |
| 440 ## - SERIES STATEMENT/ADDED ENTRY--TITLE |
|---|
| Title |
Journal of Information Technology |
| Volume/sequential designation |
Volume 26, number 1 |
| 520 3# - SUMMARY, ETC. |
|---|
| Summary, etc. |
There is much interest in the application of new information and communication technologies (ICTs) to improve the quality, performance, and responsiveness of public sector institutions thereby potentially improving trust. However, there is little empirical evidence about the interaction of ICT implementations on institutional trust of the public sector. This article extends our understanding of the interplay of ICTs in the public sector and institutional trust through an in-depth comparative case-study of two successful Chilean e-services. The article begins by developing a relational conception of institutional trust of which institutional trustworthiness is a component of that relationship. It then analyses the two cases separately with respect to three dimensions of institutional trustworthiness: good performance, aligned incentives, and the values of fairness and distributive justice. Following this, a comparative analysis of the two cases shows that while the implementation of technology may bring anticipated efficiency, effectiveness, and transparency gains, there are fundamental limitations to improving institutional trustworthiness through technological interventions. In particular, where points of discretion and ambiguity remain, or power asymmetries are exacerbated, trustworthiness is challenged. Furthermore, drawing on the cases and the relational conception of institutional trust, the article argues that enhancing trustworthiness is a constrained optimisation problem in an environment of competing and often conflicting values. |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
institutional trust |
| Form subdivision |
Trustworthiness |
| General subdivision |
E-government |
| 856 ## - ELECTRONIC LOCATION AND ACCESS |
|---|
| Uniform Resource Identifier |
https://doi.org/10.1057/jit.2010.17 |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) |
|---|
| Source of classification or shelving scheme |
Library of Congress Classification |
| Koha item type |
Journal Article |