Midlands State University Library

Customer-centric project management (Record no. 154376)

MARC details
000 -LEADER
fixed length control field 01739nam a22002657a 4500
003 - CONTROL NUMBER IDENTIFIER
control field ZW-GwMSU
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20200902092210.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 200824b ||||| |||| 00| 0 eng d
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9781409443124 (pbk.)
040 ## - CATALOGING SOURCE
Transcribing agency MSU
Language of cataloging eng
Description conventions rda
041 ## - LANGUAGE CODE
Language code of text/sound track or separate title eng
050 00 - LIBRARY OF CONGRESS CALL NUMBER
Classification number HD69.P75 HAR
100 1# - MAIN ENTRY--PERSONAL NAME
Personal name Harrin, Elizabeth
Relator term Author
245 10 - TITLE STATEMENT
Title Customer-centric project management
Statement of responsibility, etc. created by Elizabeth Harrin and Phil Peplow
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Place of publication, distribution, etc. Farnham
Name of publisher, distributor, etc. Gower
Date of publication, distribution, etc. 2012
300 ## - PHYSICAL DESCRIPTION
Extent 115 pages
Other physical details illustrations
Dimensions 24 cm
490 0# - SERIES STATEMENT
Series statement Advances in project management
504 ## - BIBLIOGRAPHY, ETC. NOTE
Bibliography, etc. note Includes bibliographical references and index.
505 0# - FORMATTED CONTENTS NOTE
Formatted contents note Introducing a customer-centric process -- Why customers count -- Why collaborative project management is not enough -- Measuring project performance -- Customer centricity in practice: a case study -- Customer centricity in a project environment -- Refining your customer-centric approach -- Implementing exceed -- Moving forward with customer-centric project management.
520 ## - SUMMARY, ETC.
Summary, etc. There has been a sea-change in the focus of organizations - whether private or public - away from a traditional product- or service-centricity towards customer-centricity and projects are just as much a part of that change. Projects must deliver value; projects must involve stakeholders, and Elizabeth Harrin and Phil Peplow demonstrate convincingly that stakeholders are the ones who get to decide what 'value' actually means. Customer-Centric Project Management is a short guide explaining what customer-centricity means in terms of how you work and its importance for project performance
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Project management.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Customer relations
700 1# - ADDED ENTRY--PERSONAL NAME
Personal name Peplow, Phil
Relator term Author
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Source of classification or shelving scheme Library of Congress Classification
Koha item type Book
Holdings
Withdrawn status Lost status Source of classification or shelving scheme Damaged status Not for loan Home library Current library Shelving location Date acquired Source of acquisition Total Checkouts Full call number Barcode Date last seen Copy number Cost, replacement price Koha item type
    Library of Congress Classification     Harare Campus Library Harare Campus Library Open Shelf 21/08/2020 Book Aid International   HD69.P75 HAR BK135591 24/08/2020 149623 43.59 Book
    Library of Congress Classification     Main Library Main Library Core Collection 21/08/2020 Book Aid International   HD69.P75 HAR BK136554 28/08/2020 149621 43.59 Book
    Library of Congress Classification     PostGraduate Studies Library PostGraduate Studies Library Open Shelf 21/08/2020 Book Aid International   HD69.P75 HAR BK136551 24/08/2020 149622 43.59 Book