On great service
BERRY, Leonard L.
On great service a framework for action Leonard L Berry - New York The Free Press 1995 - 292 p.
Includes index.
0029185556
Customer service--Quality control
Customer service--Management--Case studies--United States
On great service a framework for action Leonard L Berry - New York The Free Press 1995 - 292 p.
Includes index.
0029185556
Customer service--Quality control
Customer service--Management--Case studies--United States