Service management :
FITZSIMMONS, James A.
Service management : operations, strategy, and information technology James A Fitzsimmons and Mona J Fitzsimmons - Second - Boston : Irwin McGraw-Hill, 1998. - 613 p.
Includes bibliographical references and index.
0070217602
Service industries --Management
Service management : operations, strategy, and information technology James A Fitzsimmons and Mona J Fitzsimmons - Second - Boston : Irwin McGraw-Hill, 1998. - 613 p.
Includes bibliographical references and index.
0070217602
Service industries --Management