Customer experiences, services and [perceptions as service recovery strategies in the airlines industry and the impact on switching behaviours
MUTONGA, Tatenda
Customer experiences, services and [perceptions as service recovery strategies in the airlines industry and the impact on switching behaviours Tatenda Mutonga - Gweru: Midlands State University, 2019 - 134 leaves Illustrations
Master of Commerce in Strategic Management and Corporate Governance
Includes bibliography
Customer relations--Airlines industry
Customer satisfaction--Airlines industry
Customer services
Customer experiences, services and [perceptions as service recovery strategies in the airlines industry and the impact on switching behaviours Tatenda Mutonga - Gweru: Midlands State University, 2019 - 134 leaves Illustrations
Master of Commerce in Strategic Management and Corporate Governance
Includes bibliography
Customer relations--Airlines industry
Customer satisfaction--Airlines industry
Customer services