Midlands State University Library

Crucial conversations tools for talking when stakes are high

PATTERSON, Kerry ...[et al.]

Crucial conversations tools for talking when stakes are high Kerry Patterson ...[et al.] - Second updated - New York McGraw Hill 2012 - 244 p.

Includes index.

9780071771320(pbk) 9780071775304(hbk)


Interpersonal communication
Interpersonal relations