E-Service :
E-Service : new directions in theory and practice /
edited by Roland T. Rust and P.K. Kannan.
- Eastern economy ed.
- New Delhi ; Prentice Hall of India, 2003.
- xii, 336 pages : illustrations ; 22 cm
Includes bibliographical references and index.
812032241X 9788120322417
Electronic commerce.
Customer services.
Includes bibliographical references and index.
812032241X 9788120322417
Electronic commerce.
Customer services.