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Delivering the customer experience :

DORGAN, M. F.

Delivering the customer experience : creating attainable dreams : a guide for retail teams Mark F. Dorgan. - Teddington Mark F. Dorgan 2010. - 115 p.

Includes index.

ISBN: 9780956690401 (hbk.)

Subjects--Topical Terms:
Customer relations
Retail trade--Management
Relationship marketing
Customer relations
Relationship marketing
Retail trade--Management

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